This course explains the importance of business objectives and methods of monitoring the performance of staff, assets and suppliers.
Courses are held in Leeds and Manchester.
You’ll start by learning about business objectives, their importance and how they are set.
You’ll examine vision statements, mission statements and goals and consider how the FM function can support them.
You’ll then look at the principles of performance measurement, including the techniques used in relation to managing teams, suppliers, assets and FM as a whole.
You’ll learn about SLAs and KPIs, what they are for and how best to use them as well as some of their limitations and pitfalls.
Finally, you’ll consider the relationship between business objectives and FM performance measurement, as well as the concept of continuous improvement and how performance measurement can enable it.
This course is aimed at people already managing day-to-day Facilities Management operations, who want to improve the way they manage the FM function, whether that be their teams, contractors or overall performance.
If you want to know more about SLAs, KPIs and other performance measurement tools, as well as how they can be used to monitor and improve the delivery of FM services, this is the course for you.
It’s also ideal for those who are studying for their IWFM Level 4 qualifications, perhaps by distance learning, who would like some face-to-face tuition to support their studies.
Although this course is open for anyone to attend and is not assessed, the content has been developed in line with the IWFM Level 4 unit FM4.09 – Understanding Performance Measurement in Facilities Management.
This makes it ideal for IWFM qualification learners who are looking to support their studies with face-to-face tuition.
For those who are not currently studying for a qualification, there is the option to undertake the assessment for the FM4.09 unit. This will then count towards a qualification if you choose to undertake one in the future.
