This course covers the effective management of FM Support Service Operations and how to deliver excellent service to FM clients.
Courses are held in Leeds and Manchester.
First, you’ll identify the range of support services that come under the Facilities Manager’s remit. You’ll consider different delivery models and their pros and cons.
You’ll examine ways that you can gather the requirements of end users and how to manage services in a way that meets those requirements.
You’ll then consider how these services can be delivered safely and in line with relevant legislation.
Finally, you’ll learn about Facilities Management budgets, including how to determine, monitor and manage those budgets, the meaning behind budget variances and how to reconcile those variances where necessary.
This course is aimed at people already managing day-to-day Facilities Management operations, who want to consolidate their knowledge and develop an understanding of some of the functions of the FM operation.
If you need an overview of topics such as outsourcing, health and safety, budgeting or just how FM fits into a larger organisation, this is the course for you.
It’s also ideal for those who are studying for their IWFM Level 4 qualifications, perhaps by distance learning, who would like some face-to-face tuition to support their studies.
Although this course is open for anyone to attend and is not assessed, the content has been developed in line with the IWFM Level 4 unit FM4.04 – Understanding Facilities Management Support Services Operations.
This makes it ideal for IWFM qualification learners who are looking to support their studies with face-to-face tuition.
For those who are not currently studying for a qualification, there is the option to undertake the assessment for the FM4.04 unit. This will then count towards a qualification if you choose to undertake one in the future.
