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Customer Satisfaction is something we hear about all of the time, but we usually think about it within the context of an organisation’s core business and its customers. However, customer satisfaction is equally important within an organisation, for the support services such as Facilities Management that keep everything running.

About this course

In this course, we’ll investigate the importance of customer satisfaction for all of the key stakeholders – the customers themselves, the business as a whole and, of course, for the facilities manager. The course also serves as an introduction to the concept of Maslow’s Hierarchy of Needs, which has connotations across various organisational functions and which is an exceptionally useful bit of theory to know about, both within facilities management and beyond.

Your Tutor

Anastazja Malejki

Global Director, Property & Facilities – International Tech Company

Course Fee: £20

or free with a XenZone subscription

Who it’s for

Junior to mid-level Facilities Managers

How it’s delivered

This course comprises a blend of content, including video, animations and interactive knowledge check quizzes.

A certificate is available on completion.

Key learning points

By the end of this course,
you should:

Understand what we mean by customer satisfaction

Recognise why customer satisfaction is important to various stakeholders

Understand Maslow’s Hierarchy of Needs and how it is relevant to facilities managers

Get your certificate!

Complete this course to get access to a personalised, downloadable CPD certificate

  • Share it on your LinkedIn profile

  • Take it to your next performance review

  • Show it to potential future employers

  • Use it as evidence of CPD for your IWFM Membership

  • Hang it on your wall as proof of your brilliance

  • Add it to your online dating profile (Ok, perhaps a step too far!)

What you’ll cover…

Want a bit more info? Here’s what you’ll cover in this course.

  • Welcome!

  • What is customer satisfaction?

  • The importance of customer satisfaction for the customer

  • Maslow’s Hierarchy of Needs

  • The importance of customer satisfaction for the business

  • The importance of customer satisfaction for facilities managers

  • Conclusion

Join XenZone to access this course


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