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As facilities managers, we provide services to support our core business, but in providing these services, we need to take into account the requirements of clients, customers, users and other stakeholders to the business. But what is a stakeholder? And is there a difference between clients, customers and users are or they just different words for the same thing? Spoiler alert – they’re not the same!

About this course

In this course, we’ll explore the meaning of the term ‘stakeholder’ and introduce you to the different types of stakeholder. We’ll also look at the difference between the client, the customer and other users and how they interact with each other, the FM department and the services provided by the facilities manager.

Your Tutor

Sue Morris

Training Director – Xenon Group

Course Fee: £20

or free with a XenZone subscription

Who it’s for

Junior to mid-level Facilities Managers

How it’s delivered

This course comprises a blend of content, including video, animations and interactive knowledge check quizzes.

A certificate is available on completion.

Key learning points

By the end of this course,
you should:

Understand the meaning of the term ‘Stakeholder’

Recognise the four main groups of stakeholders that you will encounter

Understand the difference between the client and the customer

Know the difference between a customer and a user

Get your certificate!

Complete this course to get access to a personalised, downloadable CPD certificate

  • Share it on your LinkedIn profile

  • Take it to your next performance review

  • Show it to potential future employers

  • Use it as evidence of CPD for your IWFM Membership

  • Hang it on your wall as proof of your brilliance

  • Add it to your online dating profile (Ok, perhaps a step too far!)

What you’ll cover…

Want a bit more info? Here’s what you’ll cover in this course.

  • Welcome!

  • Defining stakeholders

  • Identifying different stakeholders

  • The key stakeholders

  • The difference between clients, customers and users

  • Conclusion

Join XenZone to access this course


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