Understand the principles of business objectives

  • Explain the purpose of setting business objectives

  • Explain the elements used to set business objectives

Understand the principles of performance measurement

  • Explain the techniques used in performance measurement as it applies to teams, suppliers, assets and the facilities management function

Understand the relationship between business objectives and performance measurement

  • Explain how performance measurement can help in achieving business objectives

  • Explain how the results from performance measurement can support a programme of continuous improvement