You’ll start by learning about business objectives, their importance and how they are set.
You’ll examine vision statements, mission statements and goals and consider how the FM function can support them.
You’ll then look at the principles of performance measurement, including the techniques used in relation to managing teams, suppliers, assets and FM as a whole.
You’ll learn about SLAs and KPIs, what they are for and how best to use them as well as some of their limitations and pitfalls.
Finally, you’ll consider the relationship between business objectives and FM performance measurement, as well as the concept of continuous improvement and how performance measurement can enable it.
