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Service delivery. In-house delivery. Outsourcing. Bundled Services. Total Facilities Management.

You may have heard these terms bandied about during your day-to-day work, but what do they all mean?!

About this course

This course will explain the different options available for an FM department to deliver its services. We’ll cover all of the options mentioned above, as well as looking at the advantages and disadvantages of each, so you can make informed decisions on how best to provide your services to your customers.

Your Tutor

Sue Morris

Training Director – Xenon Group

Course Fee: £20

or free with a XenZone subscription

Who it’s for

Junior to mid-level Facilities Managers

How it’s delivered

This course comprises a blend of content, including video, animations and interactive knowledge check quizzes.

A certificate is available on completion.

Key learning points

By the end of this course,
you should be able to:

Recognise that there are different options for Facilities Management Service Delivery

Understand the key aspects of each delivery method

Be able to describe the pros and cons of each model

Get your certificate!

Complete this course to get access to a personalised, downloadable CPD certificate

  • Share it on your LinkedIn profile

  • Take it to your next performance review

  • Show it to potential future employers

  • Use it as evidence of CPD for your IWFM Membership

  • Hang it on your wall as proof of your brilliance

  • Add it to your online dating profile (Ok, perhaps a step too far!)

What you’ll cover…

Want a bit more info? Here’s what you’ll cover in this course.

  • Welcome!

  • Different Service Delivery Models

  • Breaking Down the Different Service Delivery Options

  • A ‘simples’ choice?

  • Service Delivery Options

  • A word about Integrated Facilities Management

  • In-house – Advantages and Disadvantages

  • Single Service Outsourcing – Advantages and Disadvantages

  • Bundled Services – Advantages and Disadvantages

  • Total Facilities Management – Advantages and Disadvantages

  • Conclusion

Join XenZone to access this course


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