Identifying Your Client, your Customer and Other Stakeholders

This course will consider the difference between the Client, the Customer and other Stakeholders who can affect or be affected by Facilities Management Service Delivery.

This course is aimed at people already working within Facilities Management operations, who want to consolidate their knowledge and understand the importance of meeting Client and Customer needs and building relationships with other stakeholders

It’s great for aspiring managers with existing, practical FM skills who are looking to take the next step, or for people with experience in related industries who are looking to move into an FM role.

It’s also ideal for those who are studying for their IWFM Level 3 or 4 qualifications, perhaps by distance learning, who would like some face-to-face tuition to support their studies.

Although this course is open for anyone to attend and is not assessed, the content has been developed in line with elements from the IWFM qualifications at Levels 3, 4, and includes content relevant to the following units:

– FM3.03 Customer and Stakeholder Relations in Facilities Management
– FM4.04 Facilities Management Support Service Operations
– FM4.15 Understanding Customer Service in Facilities Management

This makes it ideal for IWFM qualification learners who are looking to support their studies with face-to-face tuition.