Service Delivery in Facilities Management

This course will consider the different service delivery models available, and the advantages and disadvantages associated with each model.

Customer Service management Course

Courses are held in Leeds and Manchester.

  • Next Course Date: TBC

This course will enable you to determine the best delivery model for your organisation by focusing on the advantages and disadvantages of each model and therefore the cost effectiveness.

You will also look at the difference between In-house Service delivery and the various outsourcing models.

Understand the service culture in a facilities management context

  • Explain the difference between in-house service delivery and outsourced service delivery

  • Explain the difference between a partially outsourced delivery and a wholly outsourced delivery

  • Describe the various outsourcing options including single service delivery, bundled service delivery, Total Facilities Management (TFM) and Integrated Facilities Management (IFM)

  • Identify the advantages and disadvantages of the different models and suggest and justify the best model for a particular (hypothetical) scenario

This course is aimed at people already managing day-to-day Facilities Management operations, who want to consolidate their knowledge and understand FM in a wider context.

It’s great for aspiring managers with existing, practical FM skills who are looking to take the next step, facilities managers who are looking to move into a different sector, or for people with experience in related industries who are looking to move into an FM role.

It’s also ideal for those who are studying for their IWFM Level 4 qualifications, perhaps by distance learning, who would like some face-to-face tuition to support their studies.

Although this course is open for anyone to attend and is not assessed, the content has been developed in line with the IWFM Level 4 unit FM4.19 – Understanding sustainability and environmental issues and their impact on facilities management.

This makes it ideal for IWFM qualification learners who are looking to support their studies with face-to-face tuition.

For those who are not currently studying for a qualification, there is the option to undertake the assessment for the FM4.19 unit. This will then count towards a qualification if you choose to undertake one in the future.

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