Understand how to plan workloads and work allocation for staff within the facilities management function
Explain why human resource planning is critical to effective facilities management
Demonstrate workload planning and work allocation to ensure that an adequate staff resource is available
Understand the recruitment cycle
Explain why it is important to recruit people with the right skills, experience and approach for the role in question
Describe the stages of the recruitment process and explain the factors to be taken into account at each stage
Identify the policies needed to encourage retention
Explain the implications for an organisation when staff leave
Understand staff appraisal and performance measurement
Describe how to set clear performance objectives for staff
Describe how staff appraisal contributes to performance measurement
Explain the difference between formal and informal appraisal systems
Understand the importance of good communication when dealing with people
Explain the principles of effective communication when dealing with people
Describe different methods of communication and how a facilities manager can use them appropriate to the situation
Understand how to manage workplace stress
Describe the process of managing workplace stress
Understand the key requirements of legislation affecting the employment and management of people
Explain the principles of relevant employment legislation
Explain the issues surrounding non-compliance with legislation
Describe the legislation of employment, health and welfare of people
Explain the principles and elements within discrimination legislation
Describe the stages of a grievance and disciplinary process and explain the factors to be taken into account at each stage
