First, you’ll identify the range of support services that come under the Facilities Manager’s remit. You’ll consider different delivery models and their pros and cons.

You’ll examine ways that you can gather the requirements of end users and how to manage services in a way that meets those requirements.

You’ll then consider how these services can be delivered safely and in line with relevant legislation.

Finally, you’ll learn about Facilities Management budgets, including how to determine, monitor and manage those budgets, the meaning behind budget variances and how to reconcile those variances where necessary.