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Facilities Management is, in the vast majority of cases, a support service which supports the core business of an organisation.

But what is core business?

What is a support service?

And crucially, how do the two interact?

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» Free access for 7 days «

About this course

In this course, we’ll cover all of the above questions and more. You’ll learn about the difference between core business and support services, and you’ll find out more about how FM fits within the context of an organisation.

We’ll also introduce the idea of outsourcing, a key concept in facilities management, and learn how an understanding of core business and support services can help make decisions when it comes to outsourcing in FM.

Finally, we’ll take a brief look at the unique opportunities available to Facilities Managers to generate additional revenue for the organisation.

Your Tutor

Sue Morris

Training Director – Xenon Group

Who it’s for

Junior to mid-level Facilities Managers

How it’s delivered

This course comprises a blend of content, including video, animations and interactive knowledge check quizzes.

A certificate is available on completion.

Key learning points

By the end of this course,
you should be able to:

Understand the difference between core business and support services

Understand how Facilities Management fits within the context of an organisation

Recognise how outsourcing can be used to deliver support services

Take this course online now

You can access this course and many others like it within the XenZone e-learning platform - the only online training portal built exclusively for Facilities Managers.

*Try out this course with FREE, instant access for 7 days*

Simply enter your details below to start your training straight away.
(no credit card required)

By submitting this form, you're agreeing to let us contact you about facilities management qualifications, courses and learning events. We won't contact you for any other reason, we won't pass your data onto anyone else (ever!) and you can stop receiving communications at any time.
For more information, please see our privacy policy

Get your certificate!

Complete this course to get access to a personalised, downloadable CPD certificate

  • Share it on your LinkedIn profile

  • Take it to your next performance review

  • Show it to potential future employers

  • Use it as evidence of CPD for your IWFM Membership

  • Hang it on your wall as proof of your brilliance

  • Add it to your online dating profile (Ok, perhaps a step too far!)

What you’ll cover…

Want a bit more info? Here’s what you’ll cover in this course.

  • Welcome!

  • Defining Core Business

  • Why is Core Business important?

  • Core Business – a final word

  • Identifying Support Services

  • One big (and hopefully happy) family

  • FM – a unique opportunity

  • When is a support service not a support service?

  • Outsourcing support services

  • Conclusion

Access this course for free!


Get your 7-day free trial of our constantly expanding library of facilities management online training courses.
Simply enter your details below to start your training straight away.
(no credit card required)

By submitting this form, you're agreeing to let us contact you about facilities management qualifications, courses and learning events. We won't contact you for any other reason, we won't pass your data onto anyone else (ever!) and you can stop receiving communications at any time.
For more information, please see our privacy policy