As facilities managers, we should be constantly trying to improve the services we offer. But how do we know if we’re making the grade?
One of the tools we can use is benchmarking. It’s a term you may have heard before, but what does it actually mean? And how do we go about doing it?
This course will answer these questions and more. We’ll look at exactly what benchmarking actually is and the different types of benchmarking as well as explaining how to undertake a benchmarking exercise and some of the pitfalls to look out for.
Free access for 7 days
About this course
By the end of the course, you’ll understanding what benchmarking is, how to use it and how it can give you the means to continually improve the FM services that you and your department can provide for your customers.
Your Tutor
Sue Morris
Training Director – Xenon Group
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What you’ll cover…
Want a bit more info? Here’s what you’ll cover in this course.
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